Liberty has developed a highly effective menu program that aligns your shop with your customers' interests and in line with the recommendations of the OEMs.
In most dealerships the Service Manager is running on the ragged edge – very little time or budget to get training for themselves or their Advisors. While car salespeople get monthly, and often weekly training, Service Advisors rarely receive training despite generating more profits for the dealership and having 15 times more contact with the dealership’s customers.
Liberty attends trade shows, reads industry articles, goes to seminars, observes the operations of hundreds of dealerships each month to identify best practices that yield the biggest and fastest improvement in results.
A large part of the customer experience is the programming that is in your waiting room. Liberty has developed a unique program for waiting room screens that mix your specials, custom promotion of your shop, people and specials, local history, beautiful photography, trivia and plenty of laughs.
With over 25 years of business consulting experience, we offer a "second look" to your current goals, operations, processes, people and processes and will provide a plan. We can increase annual gross profits in the average independent shop by over $100,000 and by over $250,000 for the average dealership within the first 12 months.
The best way to develop long term personal relationships with people is to spend an evening eating and sharing an experience with them.
Liberty will provide programming for organizing events with your customers that center around building their knowledge base in wisely owning and maintaining a vehicle.
The most basic truth is that most shops struggle with selling fluid maintenance services. Using just a mileage estimate to change fluid means that a lot of bad fluid remains in vehicles too long and a lot of good fluid is unnecessarily removed (at the expense of the customer's wallet and your reputation).
Liberty recommends the Fluid Rx products for our installers to KNOW what fluid needs to be changed. Fluid Rx should be used by every shop as part of their inspection process. You should KNOW all of the available work on your customers' cars. The bottom line is that if you show something broken on a customer's car they will agree to have it fixed - it is just a question of whether you will identify the problem for them and ask for the work.
Liberty Automotive Technologies identifies the tools that are most effective for improving CSI and sales of maintenance within repair facilities.
We help our customers implement processes that actually generate high return on investment and improve their customer's experience.